Safe and Secure Communities

1.04 Fire Services Satisfaction

Analysis of Fire Service Satisfaction Rates (2007-2023)

  1. Overall Trend: Satisfaction rates show a significant recovery after a decline from 2011 to 2014, with rates stabilizing and improving in recent years.
  2. High Points: The highest satisfaction was recorded in 2023 at 93.5%, indicating a positive public perception of fire services.
  3. Low Points: The lowest satisfaction rates occurred in 2012 and 2018 (both at 84%), suggesting potential challenges during those years.
  4. Key Insights: The data reflects effective changes and improvements in service delivery post-2014, leading to increased public satisfaction.

Conclusion

The fire service has successfully enhanced community perception, culminating in record satisfaction in 2023.

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