3.29 Transit System Satisfaction

Overall Satisfaction Trends:
Satisfaction rates among Tempe residents show notable fluctuations over the years, indicating varying perceptions of public transportation services.
General Satisfaction Among All Tempe Residents:
Satisfaction peaked at 91% in 2004, indicating a high level of approval at that time. However, subsequent years reflect a downward trend, particularly evident in 2008 with 61% satisfaction.
Tempe Bus Transit Satisfaction:
Satisfaction rates among Tempe bus transit users saw a high of 80% in 2006 but experienced declines in later years, stabilizing around 67% by 2022. This suggests ongoing concerns among users that may need addressing.
Satisfaction Among Non-Riders:
Non-riders reported lower satisfaction levels, with a peak of 74% in 2006 and a drop to 37% by 2022. This significant decline indicates a growing disconnect or dissatisfaction that may affect overall public perception of transit services.
Valley Metro and Phoenix Bus Riders:
Satisfaction among Valley Metro riders fluctuated, with a notable high of 81% in 2012 but limited data thereafter. Phoenix bus rider satisfaction showed similar variability, indicating potential regional challenges.
Targets for 2024:
The 2024 targets aim for a rebound in satisfaction, seeking 75% among all Tempe residents, 80% among Tempe bus transit users, and 60% among non-riders. These goals highlight a commitment to improving service quality and addressing community concerns.

Conclusion:

The data indicates a declining trend in satisfaction with public transportation services among Tempe residents, especially notable among non-riders. To achieve the 2024 targets, it will be essential to implement strategies focused on enhancing service quality, addressing community feedback, and promoting a positive perception of public transit options. Engaging residents in the decision-making process could also foster greater satisfaction and usage in the future.