3.23 Right of Way Landscape Maintenance

Summary of Findings:

Overall Trend:
Satisfaction rates have fluctuated over the years, starting at 67.6% in 2007 and reaching 57.3% in 2023.
Yearly Progression:
2007-2009: A steady increase from 67.6% to 73.6, peaking in 2009.
2010: A decline to 65.3%, indicating potential concerns in maintenance quality.
2011-2013: Further decreases, with a low of 57.9% in 2011 and some recovery to 60.4% in 2013.
2014: A notable increase to 70%, reflecting improvements in maintenance efforts.
2016-2018: Fluctuations continued, with satisfaction ranging from 57.8% in 2017 to 61.3% in 2018.
2019-2021: A downward trend, reaching the lowest point at 54.3% in 2021.
2022: A recovery to 61.9%, indicating successful interventions or improvements.
2023: A slight decline to 57.3%, suggesting ongoing challenges or areas needing attention.
General Observations:
The data shows volatility in satisfaction, reflecting varying perceptions of maintenance quality and possibly changes in staffing, budget, or community expectations.

The Right of Way Landscape Maintenance satisfaction rates indicate a need for consistent improvement strategies to maintain community satisfaction. While there have been peaks, the overall trend suggests that targeted efforts are essential to address the declines observed in certain years. To enhance satisfaction and address community concerns, it will be crucial to engage with residents, assess maintenance practices, and implement improvements that align with community expectations.