Financial Stability and Vitality

5.01 Quality of Business Services

Key Insights:

High Satisfaction Levels: The majority of respondents across all years (2017, 2019, 2021, and 2023) fall into the "Very Satisfied" and "Satisfied" categories, making up the bulk of the bars, indicating overall strong satisfaction with the service.

Stability Over Time: There are no significant shifts between years. The proportions of satisfaction (Very Satisfied and Satisfied) and dissatisfaction (Dissatisfied and Very Dissatisfied) are fairly consistent across the years.

Slight Increase in Neutral and Dissatisfied: The 2023 data shows a slight increase in the "Neutral" and "Dissatisfied" categories, hinting at a small drop in satisfaction compared to previous years. This could indicate emerging issues or shifts in service quality.

Low Dissatisfaction: The "Very Dissatisfied" category remains a small fraction each year, showing minimal extreme dissatisfaction, which suggests that most users are not highly critical of the service.