5.08 Civil Division Annual Survey
Annual Survey Scores Over Time (2018–2023)
What the data tells us:
● The annual survey data for the Civil Division from 2018 to 2023 shows a steady increase in performance scores. The score started at 93.69 in 2018 and peaked at 97.59 in 2022, slightly decreasing to 97.29 in 2023. This consistent improvement suggests the division has implemented effective measures to improve its services or operations.
● The significant jump in scores between 2020 and 2022 (from 95.76 to 97.59) may reflect key changes, such as new management strategies, operational efficiencies, or enhanced service delivery.
● The slight decrease in 2023 could imply challenges that arose in that year, potentially linked to external factors or internal shifts.
Key Insights:
- Sustained improvement: The overall trend of increasing scores indicates a positive trajectory in the division's performance, suggesting a successful strategy for continuous improvement.
- Sharp growth in 2021-2022: The marked increase during this period might highlight the success of specific initiatives introduced, possibly a response to earlier identified weaknesses or external challenges (e.g., the pandemic's aftermath).
- Recent decline in 2023: The slight drop could indicate emerging challenges, possibly signaling the need for corrective actions or addressing a shift in stakeholder expectations.
- High average performance: Scores consistently in the mid-to-high 90s reflect overall satisfaction and strong organizational performance.