2.21 Satisfaction with Availability of City Information

Overview

Satisfaction regarding the availability of information about City programs has shown relative stability over the past several years, with slight fluctuations.

Key Insights

2023: Satisfaction is at 75.9%, indicating a slight increase from the previous year.
2022: Satisfaction was 75.6%, a marginal increase from 75.3% in 2021.
2021: This year saw a satisfaction level of 75.3%, maintaining a steady trend from previous years.
2020: Satisfaction peaked at 78.3%, the highest recorded in the past seven years, suggesting a potential spike in effective communication or initiatives that year.
2019: Satisfaction was at 77%, showing a positive perception but slightly lower than 2020.
2018: Satisfaction stood at 78%, indicating good access to information at that time.
2017: A dip to 73.3% reflects a decrease in satisfaction compared to previous years.
2016: The starting point was 76%, indicating a solid foundation for information availability.

Conclusion

Overall, the data indicates a generally high level of satisfaction with the availability of information about City programs, although there has been a slight downward trend from the peak in 2020.