2.07 Counseling Service Success Rate

Summary of Findings:

Survey Participation:
The number of surveys completed varies significantly across quarters, with the highest participation noted in the 2018/2019 Q4 (June 2019) at 85 surveys and the lowest in 2020/2021 Q1 (March 2021) with only 2 surveys completed. This drop in participation may indicate challenges in outreach or engagement during that period.
Counseling Impact on ABI:
The reported impact of counseling on ABI shows generally high satisfaction rates:
In 2018/2019, scores ranged from 86.4% to 93.5%, indicating strong perceived benefits of counseling.
During the 2019/2020 period, several quarters achieved a perfect score of 100% (notably in Q4 of that year), suggesting that participants felt their counseling was highly effective.
However, in 2020/2021, there was a significant drop in satisfaction to 50% in March 2021, which raises concerns about the perceived efficacy of the counseling services at that time.
Trends and Observations:
The data indicates a positive trend in satisfaction during 2018/2019 and 2019/2020, but a notable decline in 2020/2021 suggests potential issues, possibly related to external factors such as service delivery changes or pandemic impacts.

Conclusion:

The counseling program initially showed strong effectiveness in improving participants' abilities, as reflected by high satisfaction ratings. However, the sharp decline in both survey completion and satisfaction in early 2021 indicates a need for further investigation into the factors affecting these results. Enhancing outreach efforts and addressing any service-related issues could help restore and improve participant satisfaction moving forward.